Terms of service

Our Contact details:

Van Arthur Harrow T/A Christmas Delivery - 67 Station Road, North Harrow, HA2 7SR
Tel. 0208 080 3225

Email: info@christmasdelivery.co.uk

Making a purchase could not be easier. Just browse our shop online, and add any products that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept debit or credit card payments online, and cash payments in-store. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, Maestro & American Express.

Orders that are cancelled online or via the phone/email may be subject to a cancellation fee of £6.95, this will be applied if your tree has already been packed and loaded for delivery. Trees are non-refundable after delivery has taken place and you can taken the tree into your home. 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You can let us know in the delivery comments box at the checkout if there are some specific times you would like us to deliver. We will try our very best to deal with these requests, but please be aware this is not a guaranteed service.

Please telephone us on  0208 080 3225 if you have an emergency order and we will do our very best to help you.

Orders are usually delivered once, please read below to see the delivery process and what happens when someone is not available to accept delivery.

If the recipient is not home the order is returned to our warehouse and a delivery note is left informing them that we have tried to deliver and to call us to arrange collection or in some circumstances, redelivery.

Van Arthur are not responsible for theft or damage of Christmas trees, flowers, plants or sundries if left. We take care of our flowers and ensure freshness and quality at all times.

Credit Card Security. When the order is placed at our website, credit card numbers are encrypted by Shopify Payments PayPal. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page

Returns Policy - Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm