Shipping policy

Orders received before 12pm Monday to Friday UK time for local delivery will be delivered same-day if required. This is not a guaranteed delivery service, and if we are unable to deliver same day, we will deliver these the next working day. We will contact you to let you know first.

You can let us know in the delivery comments box at the checkout if there are some specific times you would like us to deliver. We will try our very best to deal with these requests, but please be aware this is not a guaranteed service.

Please telephone us on 020 3583 3084 if you have an emergency order and we will do our very best to help you.

Orders are usually delivered once, please read below to see the delivery process and what happens when someone is not available to accept delivery.

If the recipient is not home the order is returned to our warehouse and a delivery note is left informing them that we have tried to deliver and to call us to arrange collection or in some circumstances, redelivery.

Van Arthur are not responsible for theft or damage of Christmas trees, flowers, plants or sundries if left. We take care of our flowers and ensure freshness and quality at all times.